Return & Refund Policy

Last Updated: August 24, 2026

At TREND WIST, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we are here to help.

1. Return Eligibility

You may request a return if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is significantly different from its description.

To be eligible for a return, the item should be unused and in its original packaging, where applicable.

2. Return Period

Return requests must be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and packaging

This helps us review your request quickly.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons.

Products that have been used, damaged after delivery, or altered by the customer may also be excluded from our return policy.

5. Refunds

Once your return request is reviewed and approved, we will process the applicable refund.

The refund method and processing time may depend on the original payment method and applicable payment provider.

6. Return Shipping

If the return is due to an incorrect, damaged, or defective item received from TREND WIST, we may cover the applicable return shipping cost.

For other return requests, return shipping costs may be the customer's responsibility.

7. Exchanges

If you receive a defective or incorrect item, we may offer a replacement where the same product is available.

If the product is unavailable, an applicable refund may be offered instead.

8. How to Request a Return

To request a return, contact TREND WIST through our Contact page and include your order number and details of the issue.

Our team will review your request and provide the next steps.

9. Policy Changes

TREND WIST reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.

Contact

For questions regarding returns or refunds, please contact TREND WIST through our store's Contact page.